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Forum: Video Games: General Discussion: Xbox Xperts Programme

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JTermyWy - Feb. 11, 2011 at 6:18:34pm

Microsoft's Entertainments division, or rather the individual teams specifically handling Xbox Live Customer Support, are in the process of trialling a scheme called the "Xbox Xperts Programme", where normal users such as me, you, and many of us here are able to register, and help users that need assistance, but don't want to turn to Customer Support. Handy, if all they need to do is speak to an actual person and just find out how to do something, like "How do I get Microsoft Points? Talk me through it!", and so on and so forth. The support page is only available on the American Xbox Live Support Page, but users from across the Globe can request or dispense advise (dispensing only possible by joining the Beta via Microsoft Connect, to invited users only!). 

I myself, as of today, am involved as an "Xbox Xpert", and I was wondering... what is your opinion on Community-based Support? Would you use the service if it was provided? And if you have, what was it like?

(Note: This post is not meant to be an advertisement. I really do appreciate the communities' opinion!)


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rfludwick

rfludwick - Feb. 11, 2011 at 8:34:05pm

Sounds like an interesting program for sure. I think it's a pretty good idea on their part. They get to invite community participation while offsetting some tech support costs.

Not sure if I'd use it, since I'm very technically savvy.


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themightkai

themightkai - Feb. 18, 2011 at 3:21:31pm

Its a great idea! I know companies like British Telecoms (BT) use it these days on there forums and it is incredibly helpful, as customer support is usually cumbersome and crap lol.

 

I love it! :)


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Thread Statistics

  • Thread Creator: JTermyWy
  • Total Posts: 3
  • First Post Date: Feb. 11, 2011 6:18:34pm
  • Latest Post Date: Feb. 18, 2011 3:21:31pm